When sending an email, you may receive a notification that images cannot be found. For example:
“Mailing Last mail contains link(s) to images or other files that cannot be found. dmdelivery cannot send this mailing until these link(s) have been fixed.”
or
“Mailing Last mail contains link(s) to images or other files that cannot be found. The link(s) must be repaired for dmdelivery to be able to send the mailing.”
Email analysis
Go to content, then go to emails. Click on check and you will see the tabs email analysis.
Under ‘email analysis’ you will see the image’s file size is 0 kb. The most likely cause is the use of special characters in the image’s file name. If you change these characters to normal ones, the images should be found. Is the image’s file size still 0 kb even with proper character use? Try reuploading the image.
Special characters in the image’s file name
Make sure the file name doesn’t contain any spaces or special characters, like !@+#$%^&*()][ ) as they prevent Webpower from seeing the file’s location. Use _ (underscores) instead of spaces:
