Webpower anti-spam regulations

There are a lot of misconceptions about the regulations concerning email marketing. Therefore, you can find our anti-spam regulations on this page. If you have any questions, do not hesitate to contact us.

Webpower supplies the email marketing and marketing automation platform named Webpower.  Webpower prohibits its customers from sending unsolicited email. This prohibition comprises any form of unsolicited bulk email and commercial email, also known as spam. The prohibition applies to customers, the customers of customers as well as customers who provide services enabling spammers to send unsolicited email.

Definition

Webpower defines unsolicited bulk email and commercial email as email sent to recipients who have neither requested nor have an expectation of receiving such email from the specific sender. This includes advertisements, promotional campaigns, questionnaires, brochures, sale of email addresses, promotion of website URLs, and sales information and auctions.

Anti SPAM policy

Webpower’s customers and, where applicable, their customers, are not allowed to use the platform on Webpower’s network for sending unsolicited email. Senders of mailings and the like are obliged to keep a record proving that the recipients have explicitly asked to receive the email or material in question. The absence of such records may be interpreted unconditionally as a failure to have obtained the required explicit permission.

Webpower’s customers shall adhere to this policy and will ensure that their customers, resellers, managers and service providers do likewise. The customer may be held responsible for all traffic to or outside Webpower’s network resulting from unsolicited email.

It is the customer’s responsibility to ensure that he/she does not promote himself/herself by means of unsolicited email.

If Webpower receives a complaint, this will be submitted to the client with the objective of receiving feedback as well as a solution to the problem. If this feedback and the corresponding solution to the problem, the sending of unsolicited email, are not received within 24 hours, Webpower is authorised to suspend the customer’s connectivity until such time that Webpower is convinced that the incident has been completely remedied and measures have been taken to prevent the future sending of unsolicited email. The customer is responsible for all unsolicited email sent over his or her connection via Webpower.

Customers whose connection to Webpower is used to send unsolicited email will be disconnected immediately, subjected to a period of 2 hours during which the customer is offered the chance to stop sending the unsolicited email (batch).

Implications for practical use

Customers are obliged to inform their respective customers and users with regard to unsolicited email in order to make sure that they also adhere to the anti-spam policy stated above.

Customers of Webpower are obliged to fully and properly handle any received complaints with regard to unsolicited email.

If you use a mailing list, you are obliged to verify whether the recipients of these mailings have expressed an interest in receiving the mailing or have explicitly agreed to receive the information in question. Furthermore, each email must include a clearly visible link to an easy to use unsubscription page, which will instantly and permanently remove the recipient from the sender’s mailing list.

Why this policy?

Webpower believes that eliminating unsolicited email contributes to an improved, more efficient and cost-effective use of the Internet as a means of communication. This will allow us to provide better services to our customers, which is ultimately our mission.

Contact

If you have any questions or comments about this privacy policy, please contact us.
Webpower
Koolhovenstraat 1k
3772 MT Barneveld
+31 342 423 262
contact@webpower.nl